5–10 min
1. Tell us about your event
Share your dates, expected capacity, site layout and risk profile. We use this to tune ticketing, cashless and access control for your reality.
How Groove runs a show
From “we should do a festival” to “last bar tab closed” – in six clear steps.
Groove wraps tickets, cashless and access control into one organiser OS. You don't need five tools and a spreadsheet – just a clear flow that your whole team can see.
Same-day review for most events
2. KYC, payouts & compliance
Upload organiser documents once. We verify ownership, banking and compliance so payouts can flow without last‑minute surprises.
You stay in control
3. Design ticketing & phases
We help you model capacity, early bird waves and VIP. Define rules like “unlock Wave 3 at 80% of venue capacity or 48h before doors”.
Perfect for festivals and multi‑zone sites
4. Switch on cashless & vendors
Decide what runs on cashless (bars, food, merch), then onboard vendors in one place. Groove tracks every tap back to a payout.
Less radio chatter, more certainty
5. Map gates, zones & scanners
Define entrances, VIP decks, backstage and artist compounds. We model this as a zone graph so scanners know who belongs where.
No-code configuration
6. Go live & iterate
Once you’re live, adjust prices, caps and rules in minutes. Groove keeps a full audit trail so finance and partners stay happy.
Documents you'll need to get started
Organiser identity
Company registration or ID documents for sole traders. We use this for KYC and risk assessments.
Banking details
A statement or letter confirming the payout account. All ticket and cashless revenue flows here.
Event permissions
Venue confirmations and – if required – city approvals, SAPS or liquor licences.
Site & risk overview
Crowd plans, emergency exits, stage layout and anything else you already share with your safety officer.
Not sure about a document? Our team will meet you where you are and help you prepare what's needed for your specific show.