Organiser onboarding checklist
What you need before going live on Groove, from documents to payout details.
4 pages · PDF
Resources
Clarity before you sign. Guides you can share with your team and partners.
Use these guides to walk finance, safety officers, venues, and brand partners through Groove. Everyone sees the same picture.
Cashless playbook for vendors
How cashless works on the ground, what terminals look like, and how settlements work.
3 pages · PDF
Refunds and cancellations guide
How we protect fans and organisers when plans change, including partial refunds.
3 pages · PDF
Security and compliance
- Strong encryption between devices, Groove, and payment partners.
- Team roles in the organiser portal, from finance to gate leads.
- A full activity log for payouts, refunds, and manual overrides.
Share with your team
We are happy to join calls with venues, sponsors, or city officials to explain how Groove works and what protections are in place.
Create your organiser profile