Organiser onboarding checklist
Everything you need before going live on Groove – from documents to payout details.
4 pages · PDF
Resources
Clarity before signatures. Resources you can share with your team and partners.
Use these guides to explain Groove to finance, safety officers, venues and brand partners. Everyone sees the same rails.
Cashless playbook for vendors
How cashless works on the ground, what terminals look like and how settlements work.
3 pages · PDF
Refunds & cancellations guide
How we protect fans and organisers when plans change, including partial refunds.
3 pages · PDF
Security & compliance highlights
- Bank‑grade encryption between devices, backend and payment providers.
- Fine‑grained roles in the organiser portal – from finance to gate leads.
- Detailed audit trail for payouts, refunds and manual overrides.
Share with your team
We're happy to join calls with venues, sponsors or city officials to explain how Groove works and what protections are in place.
Create your organiser profile